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On Outlook 2002, the Automatic Completion and Name
checking do not work properly or How to Reset the Nickname
and Automatic Completion Cache
Symptoms
Outlook 2002 maintains a nickname list that is used
by both the automatic name checking and the automatic
completion features. The nickname list is automatically
generated as you use Outlook. If the nickname cache
is corrupted, Outlook may not be able to identify recipients,
may offer incorrect recipients when automatically completing
the e-mail address, or may send the message to the wrong
person.
Solution
Use the following steps to reset the Outlook 2002
nickname cache.
- Quit Outlook 2002.
- Open C:\Documents and Settings\<username>\Application
Data\Microsoft\Outlook.
- Search for File with extension
*.NK2.
- Right-click the .NK2 file with the name of the profile
that you want to reset, and then click Rename.
- Rename the file to <profile_name.bak>
- Restart Outlook 2002.
Outlook 2002 will generate a new nickname cache.
Note: If you try to locate a NK2 file with Start
| Find on a Windows 2000 or XP system, you need
to be aware that Windows treats these files as hidden
files. In Windows Explorer, use Tools | Folder Options
| View to make sure that hidden files and folders
are shown. By default the folder "Application
Data" is hidden by Windows.
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