Problem: In Microsoft Outlook 2003, when you view an e-mail, the body of the e-mail message is entirely blank. If you view the e-mail message first via Outlook Web Access (OWA), you can see the body. But, once you view it with Outlook 2003, the message body becomes blank both in Outlook and OWA.

Cause: A particular Outlook plug-in, especially the PGP Outlook software, is not compatible with Outlook 2003. As the plug-in software processes the e-mail, it errors and destroys the body, leaving a blank e-mail.

Solution: Uninstall any Outlook based software, especially the PGP software if you're using it. Check with the software vendor to see if they have released an Outlook 2003 version. Unfortunately, any e-mails that have lost their bodies are permanently lost if your Outlook has sycnhronized the changes with the Microsoft Exchange Server.